Accessibility Statement

1. Our Commitment

Osborne Plumbing & Heating Ltd is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.

We believe that websites should be accessible to all users, regardless of their abilities or the technology they use to access the internet.

2. Conformance Status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA.

Our website is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

3. Accessibility Features

We have implemented the following accessibility features on our website:

• Semantic HTML structure for better screen reader compatibility
• Alternative text for images and graphics
• Keyboard navigation support
• High contrast color schemes
• Resizable text that can be increased up to 200%
• Clear and consistent navigation
• Descriptive link text
• Form labels and error messages
• Responsive design for mobile accessibility

4. Known Issues

We are aware of the following accessibility issues and are working to resolve them:

• Some older PDF documents may not be fully accessible
• Third-party content (such as maps) may not meet our accessibility standards
• Some complex forms may require additional testing with assistive technologies

5. Browser Compatibility

Our website is designed to work with the following browsers and assistive technologies:

• Chrome, Firefox, Safari, and Edge (latest versions)
• Screen readers: JAWS, NVDA, VoiceOver, and TalkBack
• Voice recognition software
• Keyboard-only navigation
• High contrast mode

6. Alternative Formats

If you need information from our website in an alternative format, please contact us. We can provide:

• Large print documents
• Audio versions of content
• Braille materials (where appropriate)
• Plain text versions of web pages
• Assistance over the phone

7. Testing and Evaluation

We regularly test our website for accessibility using:

• Automated accessibility testing tools
• Manual testing with keyboard navigation
• Screen reader testing
• Color contrast analysis
• User feedback from people with disabilities

8. Continuous Improvement

We are committed to continuously improving the accessibility of our website. This includes:

• Regular accessibility audits
• Staff training on accessibility best practices
• Incorporating accessibility into our development process
• Staying updated with accessibility standards and guidelines
• Seeking feedback from users with disabilities

9. Feedback and Contact

We welcome your feedback on the accessibility of our website. If you experience accessibility barriers or have suggestions for improvement, please contact us:

We aim to respond to accessibility feedback within 5 business days.

10. Technical Specifications

Accessibility of our website relies on the following technologies:

• HTML5
• CSS3
• JavaScript
• WAI-ARIA

These technologies are relied upon for conformance with the accessibility standards used.

11. Assessment Methods

We assessed the accessibility of our website using the following methods:

• Self-evaluation using accessibility checkers
• Manual testing with assistive technologies
• User testing with people who have disabilities
• Expert review by accessibility consultants

12. Updates to This Statement

We will review and update this accessibility statement regularly to reflect any changes to our website or accessibility practices. The last review date is shown at the top of this page.